Politique de confidentialité

This statement is about the data protection of CRICKET & CO customers. It applies to the collection, storage, processing and security of personal data. This concerns data collected in stores and on our online shop "Webshop". The company responsible for collecting and processing the personal and transactional data of CRICKET&CO customers is ALLONA BELGIUM, hereinafter referred to as. ALLONA BELGIUM SPRL Avenue Edison 17,1300 Wavre Belgium VAT BE 0823608489 Tel: 010 23 26 60 Email : contacts@cricketco.be The storage and security of the data collected by CRICKET &CO are ensured by partner companies specialising in the IT and hosting fields. These companies are in accordance with the new legislation on the protection of personal data of the European Union. In addition, their identity is detailed in the point ''Means of storage and security''. 

1. Type of data collected in stores and on the webshop : 

Being a CRICKET&CO customer or having made a single purchase in one of our stores or on our "webshop" is sufficient for us to have traces of your data. The data collected by CRICKET&CO during your purchases are :

  • purchase data, your receipt.
  • data relating to your identity.

1.1 Receipt Data (Transaction Data) This is :

 

  • Date and time of transaction
  • Location of the transaction and location of the store
  • History of your purchases (ex: PULL size L, color blue, purchase price)
  • History of payment method (e.g.: Payment by credit card or cash)

NB: We do not collect your credit card data such as your card number, IBAN or Cryptogram. 1.2 Data relating to your identity (Personal Data) The data identifying you are :

 

  •  Name, first name
  •  Date of birth
  •  Billing address
  •  Cell phone number
  •  Email
  •  Contact
  •  City, postal code
  •  Country
  •  VAT number for companies
  •  Regime

CRICKET&CO's customers are identified by their telephone number. This number is essential to ensure customer follow-up (purchase history) and to guarantee after-sales service. (Expl: search for a purchase on a specific date at the request of the customer.) NB: you are not obliged to communicate the data identifying you during a purchase in one of our stores. However, we will not be able to provide after-sales service if you lose your paper receipt. Please contact us if you have any questions about the protection of your personal data. 

 

2. Use of data The data collected by CRICKET&CO is intended for marketing use and for statistics. 

 For marketing use: in our dynamic of sale of clothing products for men, we carry out advertising and information actions such as promotions, sales, pre-sales, private sales, etc... 

 Statistical use: your transactional data allows us to identify the type of article that directs your choice and their quantity. 

 2.1. Communication channels 

 SMS marketing: sending promotional actions and information to your cell phone number. It is only information from the brand CRICKET & CO. 

 Newsletter Mailing: sending promotional actions and information to your mailbox (only from the CRICKET&CO brand). 

 Postal invitation card: sending promotional actions and information by post to your mailbox (only from the CRICKET&CO brand). 

 Social networks: use of social network communication tools for all informative and promotional communications from the CRICKET&CO brand.

 2.2 Statistics and reporting tools

 SMS marketing: sending promotional actions and information on your cell phone number (only from the CRICKET&CO brand). The history of purchase data (history of products and means of payment) in the store and on the "Webshop" is used for statistical purposes and analysis of performance indicators to give the company an overall view of the various activities. 3. Declaration of consent

I AGREE THAT MY CUSTOMER DATA (NAME, FIRST NAME, BILLING AND DELIVERY ADDRESS, POSTAL ADDRESS, E-MAIL, TELEPHONE NUMBER, DATE OF BIRTH, CUSTOMER NUMBER, PAYMENT INFORMATION) WILL BE PROCESSED AND USED TO OFFER ME PRODUCTS, PROMOTIONAL ACTIONS AND CRICKET&CO NEWS THAT ARE PERFECTLY ADAPTED TO MY PERSON.

I AGREE THAT MY TRANSACTIONAL DATA, SUCH AS THE PLACE AND DATE OF PURCHASE, THE GOODS PURCHASED, THEIR PRICES, DISCOUNTS AND CREDIT NOTES, WILL BE SAVED IN ORDER TO GUARANTEE ME AN ADEQUATE AFTER-SALES SERVICE.

I ACCEPT THAT MY CUSTOMER AND TRANSACTION DATA ARE RECONCILED IN A SINGLE DATABASE SO THAT ALLONA BELGIUM CAN DEFINE MY PROFILE AND USE THEM FOR STATISTICAL PURPOSES.

I ACCEPT THAT MY CUSTOMER AND TRANSACTIONAL DATA ARE STORED AND SECURED BY THE FOLLOWING SUBCONTRACTORS OF ALLONA BELGIUM:

SHOPIFY Canada. France MERCATOR INEO sprl route d'Andenne, 37 B-5310 Eghezée - Belgium

 I ACCEPT THAT IF I DO NOT PROVIDE MY CUSTOMER DATA (MAINLY MY PHONE NUMBER), ALLONA BELGIUM WILL NOT BE ABLE TO GUARANTEE A SERVICE AFTER SALE IN CASE OF LOSS OF MY RECEIPT AND WILL NOT BE ABLE TO PROVIDE ME THE INFORMATION ON THE HISTORY OF MY PURCHASES.

I AGREE THAT MY PERSONAL DATA WILL BE DELETED FROM THE DATABASE OF ALLONA BELGIUM AFTER A PERIOD OF THREE YEARS OF INACTIVITY AFTER MY LAST PURCHASE.

ALLONA BELGIUM CONFIRMS ME THAT I CAN MODIFY MY PERSONAL INFORMATION AT ANY TIME.

BY SENDING AN E-MAIL IN THIS SENSE TO THE CUSTOMER SERVICE: info@cricketco.be