Refund policy

Return and refund policy

1. You can only return products purchased directly from the online shop. If you purchase your CRICKET & CO products from a retail shop, other website or any other point of sale, the products must be returned to the shop (with the receipt) or website where they were purchased.

2. If, for any reason, you are not satisfied with our products and wish to cancel your order, you may exercise your right of withdrawal/return (via email -  info@cricketco.be) no later than 30 days after receipt of your order, and you will be refunded in accordance with the provisions of this article, provided that:

A- That the goods are returned in a packaging allowing their transport to the address mentioned on the return form included in your package,

B- That the goods are in their original condition with the label affixed to the product, without having been damaged, stained, washed, modified or worn (except for the fitting), including the original packaging and all accessories related to the products, such as packaging or instructions for use, as well as the original invoice. If the 30-day withdrawal period expires on a Saturday, Sunday or public holiday, this period shall be extended to the next working day.

3. Within 48 hours, a document (A utorisation R etour M arhandise) will be sent. This document will be included in your return package. Upon receipt of the goods within 30 days (goods deemed acceptable), we will proceed with the refund.